TERMS OF SERVICE
Click on the links below for details :
FLIGHT TICKETS
BUS
TRAIN
VISA SERVICES
FLIGHT TICKETS
TERMS OF THE AIRLINES
The airline tickets available through the sales persons are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.
Onkar International Pvt Ltd merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to OIPL. As a facilitator OIPL has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.
Different tickets on the same airline may carry different restrictions or include different services and price.
The baggage allowance on given fare is as per the terms decided by the airline, and OIPL has no role to play in the same. Some of the fares shown in the booking flow are "hand baggage fares" which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.
CODE SHARE
Some airlines enter into "code share" agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow.
If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.
OIPL will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to OIPL in the first place.
PRICING
The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, OIPL reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.
To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.
TRAVEL DOCUMENTS
It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, OIPL shall in no way be held liable.
User understands that the information (if any) provided by OIPL regarding the travel documents is only advisory in nature and can't be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.
CHECK-IN TERMS
User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.
User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.
USE OF FLIGHT SEGMENTS
In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario OIPL has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.
CHANGES TO EXISTING BOOKING
Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by OIPL.
The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.
REFUND
Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to OIPL receiving the same from the airlines. However, the convenience fee paid to OIPL paid at the time of booking is a non-refundable fee.
All cancellations made directly with the airline need to be intimated to OIPL, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the OIPL service fee which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, OIPL will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, OIPL will credit the money to the same debit card.
In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
BUS
ROLE OF OIPL
OIPL only provides a technology platform that connects intending travelers with bus operators. It doesn't operate any bus or offer the service of transportation to the User. OIPL also doesn't act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
The bus ticket booking voucher which OIPL issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.
The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and OIPL has no control over such information provided by the bus operator.
LIMITATION OF LIABILITY OF OIPL
In its role as a technology platform to facilitate transactions between the bus operators and the Users, OIPL shall not be responsible for the operations of the bus operator including, but not limited to the following:
• Timely departure or arrival of the bus;
• The conduct of bus operator's employees, representatives or agents;
• The condition of the bus, seats etc. not being up to the customer's expectation or as per the description provided by the bus operator;
• Cancellation of the trip due to any reasons;
• Loss or damage of the baggage of the customer;
• The bus operator changing a customer's seat for any reason whatsoever;
• Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to OIPL or the User;
• Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.
RESPONSIBILITIES OF THE USERS
Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.
At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.
All tickets issued shall be non-transferable.
User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.
CANCELLATION OF TICKET
Cancellation of tickets can be done either through the User's login in the OIPL's website or mobile application, or by calling on the customer care number;
Any cancellation is subject to such cancellation charges as mentioned on the ticket.
TRAIN
ROLE OF OIPL
OIPL only acts as a facilitator for booking of train tickets and provides intending travellers merely with a platform to search for desired train tickets to be booked through IRCTC. All bookings or train reservations made through OIPL are subject to the applicable Terms & Conditions as set out by Indian Railways.
OIPL has no control over the booking flow, scheduling/re-scheduling, cancellations, and confirmation from RAC to confirmed, delays, meal and berth preferences or any other lack or deficiency of services. Liability, if any, for the above-said stands against the Indian Railways.
Change in boarding point and name of passenger are not supported by the Website. For complete information on ticket amendments please read
https://www.services.irctc.co.in/beta_htmls/Eticket_new_cancel.html.
Train functionality on the Website will not be functional between 2345 hours to 0030 hours or as specified by IRCTC due to system downtime or any other reason beyond the control of OIPL.
RESPONSIBILITIES OF THE USERS
At the stage of booking of e-tickets, customers will be automatically diverted to www.irctc.co.in website/app to input their IRCTC login credentials. Passengers are required to remember their IRCTC user name and password in order to book trains on OIPL's Site.
E-tickets are booked and issued through Indian Railways only. Users can book a maximum of 6 seats/ berths in a booking. Seat/ berth allotment is done by Indian Railways based on their allocation logic. OIPL does not guarantee allotment of preferred seat/ berth.
Only passengers with a confirmed e-ticket are permitted to board the train.
Passengers are required to carry valid ID Proofs at the time of travel or boarding the train.
Please visit including www.irctc.co.in or http://www.indianrail.gov.in for all relevant information/ queries pertaining to your bookings.
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
OIPL's service charges are non-refundable.
Bookings can only be cancelled through the app or the website; offline cancellations are not permitted.
The bookings made on OIPL's Site are subject to cancellation policy and charges levied by the Indian Railways. It may vary depending on the cancellation time and booking quota (tatkal/ general/ ladies/ premium etc.).
Railways automatically cancel the fully waitlisted e-tickets after chart preparation. The refund in such cases gets automatically credited to your bank account used for booking such tickets after deduction of OIPL's charges.
Railways may offer special concessions/ discounts for senior citizens, female passengers and children. The amount or extent of concession is not decided by OIPL. All customers are advised to check latest railways policies for applicable discounts.
VISA SERVICES
ROLE OF OIPL AND LIMITATION OF LIABILITY
OIPL solely acts as a facilitator for visa processing and is not responsible for grant or rejection of User(s) visa in any manner whatsoever. Issuance of visa is a sole decision of concerned Embassy.
Services offered by OIPL should not be considered or construed as Visa advisory or consultancy in any manner as it acts on the instruction of the User.. User understands that he is solely liable to understand the requirement of Visa to undertake his travel booked for the desired destination country/Countries and then instruct OIPL accordingly to initiate the Visa application process.
OIPL role is limited to informing the User about the documentary requirements for applying for a visa of a specific country or jurisdiction, collecting those documents as provided by the User, and submitting those documents to the respective embassy or high commission. Such requirements for making a visa application (including, but not limited to, documentation, fees and time frames) are provided by OIPL on the basis of the information provided by the respective embassy or high-commission. OIPL cannot and will not advise on the merit, completeness, or the suitability of the documents, or the likelihood of approval or rejection of the visa being applied for.
OIPL may also inform the average time taken for the processing of a visa application by the respective embassy or high commission. However it is User's responsibility to approach OIPL for application of Visa in a time bound manner so as to secure Visa prior to the date of departure.
Each country has varying requirements for passport and visa. For instance, certain nations require a minimum number of blank pages in succession or certain minimum balance period of validity of the passport. These requirements are established by those respective countries and are subject to change without notice. While OIPL will make best efforts to ensure that its User(s) are given, correct and updated information, there may be instances where the requisite information is not made available to OIPL, as a result of which OIPL may not be able to provide the same to its customers. In such cases, OIPL will not be held responsible for any inaccuracy in such information.
The approval or rejection of visa is at the sole discretion of the respective embassy or the high commission to which the visa application is submitted. OIPL has no role in either assessing or processing the visa application. Such approval or rejection depends on a lot of factors, such as the information provided by User, current or previous nationality, place of application of visa, residence, gender, age, profession, recent travel and religion.
On the User's behalf, the concerned consulate, embassy or high commission, may call the User for a face to face interview, at its sole discretion. OIPL shall have no role to play in this process. OIPL will however inform the User about the date, time and any other requirements as communicated by the concerned Embassy or High Commission for the interview.
OIPL may also appoint third party vendors for the visa application process for different countries. Such third-party vendors will be responsible for applying for the visa of customers for the respective countries they have been appointed for.
For visa applications where submission of passports is required, OIPL shall take all necessary steps to ensure that the passport is safely delivered to the User. However, OIPL shall not be held liable if the passport is lost in transit or misplaced by the logistics service provider.
The countries for which the visa application services are being offered is mentioned in the visa section of the desktop site and the mobile app. The list of countries is subject to change at the discretion of OIPL.
OIPL shall not be held liable for the acts and omissions of any consulate, embassy, authorities in delaying or not issuing the visa for any reason whatsoever. OIPL also cannot be held liable for any incidental cost/expenses in connection thereto incurred by the User. In certain instances, even when a visa is issued, the User may be denied entry as it is the local immigration authorities which have a final say on entry decision.
In addition to Visa certain countries may require additional conditions to be fulfilled. For example an "OK TO BOARD" approval may be required for User(s) travelling to Dubai. User understands that it is the complete discretion of the concerned Airline/ department to grant or reject "ok to board" and OIPL has no role to play in this regard. OIPL merely acts as a facilitator between the User and the concerned department/ Airlines for application of OK TO BOARD. User(s) are required to provide valid communication details (mobile number/ email id) at the time of applying for the Visa / OK TO BOARD services, as these will be the only point of contact for timely update on the status of User Visa / OK TO BOARD application by OIPL.
RESPONSIBILITIES OF THE USERS
By engaging OIPL to facilitate the process of visa application, User authorizes OIPL to file necessary visa application along with visa fees, embassy charges on his/ her behalf to concerned embassy.
The User undertakes to provide the documents required for the processing of the visa, promptly to OIPL. The User further undertakes that the documents submitted are genuine and further the information provided by the customer is true and correct. OIPL shall bear no responsibility to verify the genuineness of the documents or the information provided.
User(s) are also required to provide to OIPL all necessary and correct information, to allow OIPL to submit application for visa processing. Such information may include, but is not limited to, the User name, address, contact details, holiday destination, and any other information which OIPL considers necessary for the purpose of processing the User's visa application.
Once OIPL returns passport and documents of a User to him/her, it is their responsibility to check that all requisite visas have been obtained and details mentioned therein are correct and matches to their travel itinerary. User shall also check his/her personal details mentioned on the visa issued.
In case of rejection, if User wishes to reapply/appeal against rejection of the visa, OIPL shall do the same strictly pursuant to the instructions of the User. The reapplying/appeal shall be a fresh transaction and the User will be liable to pay the applicable fee for such reapplying/appeal process along with service fee to OIPL. Unless otherwise applied by the User, OIPL will not initiate reapplication of any visa application.
In certain cases, the third-party vendor appointed by OIPL may refuse to submit the User's visa application basis the credentials of a User, which may be decided on the basis of the documents submitted by the User. This will be done only in cases where the vendor is of the opinion that there exists a substantial risk of the visa being rejected. In such cases, if certain additional documents are required, the same will be informed to the User, and the application would be submitted only if the such additional documents are submitted and are found to be in order. However, if the application is not submitted by the vendor, the visa fee shall be refunded but the service fee of OIPL shall remain non-refundable.
PAYMENTS AND OTHER CHARGES
OIPL will charge the User a service fee towards the cost of providing the services of submitting the application on the User's behalf to concerned embassy. This service fee is in addition to the visa fees, embassy charges and other similar fees by whatever name called or as prescribed by the respective embassy. User shall pay the such service fee to OIPL at the time of engaging OIPL to provide the visa related services. OIPL will not be liable to refund the service fees for any reason what-so-ever, even if the User ultimately decides not to submit the visa application, or if the visa application gets rejected.
In addition to the aforesaid service fees, any charges for logistics, i.e. pick up of documents, collection of passports, courier charges etc. or any other cost incurred by OIPL beyond its regular scope of work shall be separately payable to OIPL by the User.
Embassy fees, taxes, other charges which are not there under the control of OIPL are subject to changes made by embassies or government authorities without prior notice to OIPL, and OIPL cannot be held liable for this. Such fees, taxes and other charges are not refundable after the visa application is submitted to the respective embassy. The aforesaid is as per the guidelines of the respective embassy, and OIPL has no control over the same.
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